Payment policy

Effective Date: 01-01-2025

This Payment Policy explains how sahkitchenequipment.com (the “Site” or “we”) processes and secures your payment and transaction data when you visit or make a purchase from our Site. It outlines the methods we use to collect your payment information, the ways in which we use and protect that data, and the circumstances under which we may share it, ensuring that every transaction is handled with the utmost transparency and security.

Payment Methods

All orders must be placed online through our checkout process. You may either place the order online yourself or you may call our Customer Service Team who may assist you in checking out online. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. In order to prevent fraud, we may require documentation to verify the card. That documentation varies by order; we will notify customers of the requirements for each order after it is received.

We accept the following methods of payment:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, and more are coming soon.

  • Bank Transfers: ACH or wire transfer (you need to contact us for details)

Sales Tax Policy

We may charge sales tax on orders shipping to the states of Alabama, Arizona, California, Connecticut, Delaware, Florida, Georgia, Indiana, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington D.C., West Virginia and Wisconsin . If you are tax-exempt please email us to request tax-exempt purchase before placing your order.

International Payments

All product pricing is listed in US Dollars ($) on our website. If you are ordering from outside of the United States, the funds captured for your order will be converted to the local currency of the ordering country on your credit card statement. The rate of currency exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your credit card card issuer for further details.

When placing an order outside of the United States, you may be required to pay additional taxes and duties in your country. SAH Kitchen Equipment is in no way responsible for these charges and cannot give you an accurate estimate of these charges as they differ from country to country. Failure to pay these fees will result in an undeliverable product.

Duties A duty is a type of tax that is collected by your country’s customs office. This fee will vary from country to country and is payable at the time of delivery. SAH Kitchen Equipment cannot accept payment for this fee or estimate the cost to the customer.

Customs Broker: You may want to consider hiring a customs broker to help facilitate the transfer of goods from SAH Kitchen Equipment to you. A broker acts as an intermediary between a buyer and seller of goods between two countries.

Payment Disputes

  • Dispute Resolution: If you have a question or dispute regarding a charge, please contact us within 10 days of the invoice date. We will work with you to resolve the issue promptly.

  • Documentation: All payment disputes should be accompanied by supporting documentation to expedite resolution.

Security & Compliance

  • Secure Transactions: All payment transactions are processed via a secure, PCI-compliant gateway to ensure your information is protected.

  • Policy Updates: SAH Kitchen Equipment Store reserves the right to modify this Payment Policy at any time. Customers will be notified of significant changes via our website and/or email.

Data Sharing

We respect your privacy and are committed to protecting your personal data. We may share your data under the following circumstances:

  • With Trusted Service Providers: We may share your payment, contact, and transactional data with our trusted third-party service providers (including payment processors, and fraud prevention) solely to facilitate transactions and enhance our services.

  • Legal Requirements: We may disclose your data if required by law, regulation, or legal process (including in response to a subpoena, court order, or governmental request).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, provided that the recipient agrees to maintain the confidentiality and security of your data in a manner consistent with this policy.

  • Protection of Rights: We may share your data when necessary to protect our rights, property, or safety, or that of our customers or others.

In every case, we ensure that any third party with whom we share your data is contractually obligated to protect your data in line with our data protection standards.

General Provisions

  • Acceptance of Terms: By completing a purchase, you agree to the terms outlined in this Payment Policy.

  • Questions: For any queries regarding our payment policy, please contact our customer service team at support@sahkitchenequipment.com